Resources — Help

Help Centre

Self-serve articles, video walkthroughs, and live support — pick whichever gets you unstuck fastest.

How to get help

📖

Documentation

500+ articles covering every feature, with screenshots and short videos.

🎥

Video walkthroughs

10-minute screencasts on the most common workflows.

💬

Live chat

24/7 chat from inside the app — average first response under two minutes.

📧

Email

support@rioconsulting.example for non-urgent or complex issues.

How it works — in four steps

  1. 01

    Search

    Most questions are answered in the docs.

  2. 02

    Chat

    If not, open in-app chat — we're here 24/7.

  3. 03

    Escalate

    Complex setups go to a specialist within one hour.

  4. 04

    Follow up

    We close the loop with a written summary you can share.

By the numbers

<2mFirst response
24/7Live support
500+Help articles
4.9CSAT

What support customers say

Rio gave us our weekends back. Reconciliation that took two days now takes thirty minutes.
— Operations lead, multi-site retailer
Our accountant calls us their easiest client. Everything is already where it should be.
— Founder, professional services firm
The advisory side is what closed it for us — software plus a real human reviewing the numbers monthly.
— CFO, growth-stage SaaS

Frequently Asked Questions

Is there a free trial?

Yes — 14 days, no credit card required. You'll get full access to every Rio feature on whichever plan you select.

Do I keep my existing accountant?

Absolutely. Rio sits between your business and your accountant, cutting their workload while keeping the same relationship. If you don't have one, we can introduce you to vetted partners.

How long does onboarding take?

Most businesses are live within an afternoon. Multi-entity setups take 3–5 days with a dedicated success manager.

Is my data secure?

Rio is GDPR and ISO 27001 aligned. Documents are encrypted at rest, stored for 10 years, and access is permissioned by role.

Try Rio yourself with our 14-day free trial

Set up your account in minutes. No credit card required.